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PRIVACY POLICY

MOLDPHILA respects privacy of all visitors of our site. All personal information will be kept confidential and will be used only for your purchases at www.moldphila.com. MOLDPHILA never sells or forwards adresses or other personal information to third parties. If you place an order we need your name, email address, delivery address and payment information to be able to fullfill your order and to keep you informed about your order. When you create an account at MOLDPHILA, all your data will be saved on a secure server.  

STORE POLICY

You are obliged to inspect all deliveries immediate after receiving them. Eventual claims have to reach us within one (1) month by writing with description of motivation. In case that it is clear that product do not match the agreement after returning to us, MOLDPHILA has the choice to replace them by the right products or to credit the paid amount plus shipping costs to you. In case you don t want to keep the product for any reason, you have the right to return it to us within seven (7)days after delivery. Returning shipments can only be accepted if announced by writing, packing is undamaged and products are the same condition as we shipped them to you. Your account wil be credited at the moment we receive the returned items from you. Shipping costs for returning the items have to be paid by you.

Please be careful, while giving the details of the receiver, because the complaints of this reason will not be considered.